Shipping policy

Shipping Policy

Solar World Canada offers Calgary warehouse pickup by appointment, shipping, freight delivery, and local delivery where available.

Calgary Warehouse Pickup

Pickup is available by appointment only. Customers must wait until Solar World Canada confirms that the order is ready and provides pickup instructions.

Please allow reasonable preparation time, particularly for solar panels, batteries, pallet quantities, inverters, racking, and larger equipment.

Customers should not travel to the pickup location until pickup has been confirmed.

Shipping and Freight

Solar panels, batteries, pallet quantities, large inverters, racking, and oversized equipment may require a separate freight quotation.

For products marked “Freight Quote Required – Cost Confirmed Before Shipping,” freight is not included in the checkout total. The customer may complete the product purchase first, after which Solar World Canada will obtain the actual freight cost and contact the customer with the freight amount before the order is shipped.

Once the freight amount is confirmed, Solar World Canada may update the existing order to include the freight charge and send the customer a payment request for the outstanding balance.

Orders requiring a freight quotation will not be fulfilled or released for shipment until the applicable freight charge has been accepted and paid.

Where a final shipping price is not shown at checkout, customers may also contact Solar World Canada before ordering to request a shipping quotation.

Freight costs may vary based on the product, quantity, shipping origin, destination, carrier, pallet requirements, residential or commercial delivery, lift-gate requirements, remote-area surcharges, and other carrier-related factors.

Orders are shipped only after payment has cleared, stock has been confirmed, and any required shipping or freight charges have been paid.

Shipping Timeframes

Any delivery or transit times shown on the website are estimates only and are not guaranteed.

Shipping and freight delays may occur due to carrier schedules, weather, road conditions, remote destinations, warehouse processing, product availability, freight terminal delays, or circumstances outside Solar World Canada’s reasonable control.

Solar World Canada is not responsible for carrier delays after an order has been released to the carrier.

Receiving and Damage Inspection

Customers are responsible for inspecting all freight and packages at the time of delivery.

Any visible damage should be clearly noted on the carrier’s delivery document before signing for the shipment whenever possible.

Customers should photograph:

  • The outside packaging or pallet
  • Any visible damage
  • The affected product
  • The shipping label
  • The carrier paperwork

Please contact Solar World Canada within 48 hours of receiving a damaged shipment.

Do not discard damaged packaging, pallets, wrapping, or other shipping materials until the carrier claim or inspection process has been completed.

Failure to document visible freight damage at delivery may affect the ability to make a successful carrier claim.

Shipping Charges

Original shipping, freight, delivery, brokerage, pallet, handling, and return-shipping charges are non-refundable unless required by applicable law or unless the charge resulted directly from an error by Solar World Canada.

Any additional carrier charges resulting from incorrect delivery information, refused delivery, missed appointments, inaccessible delivery locations, re-delivery, address changes, storage charges, or other customer-requested changes may be the responsibility of the customer.

Delivery Information

Customers are responsible for ensuring that the delivery address, phone number, email address, and any access instructions provided with the order are complete and accurate.

For freight deliveries, customers should advise Solar World Canada in advance if any special delivery requirements apply, including:

  • Residential delivery
  • Lift-gate service
  • Limited-access locations
  • Construction sites
  • Farms or rural properties
  • Remote destinations
  • Appointment delivery
  • Inside delivery
  • Restricted truck access

Additional carrier charges may apply for these services.

Freight Quotations

Customers who would prefer to know the freight cost before placing an order are encouraged to request a freight quotation in advance.

For a shipping or freight quotation, call or text 587-332-2961 or email Goldenenergy@live.com.